Refund Policy

Try before you pay

Every new organization gets a 14-day free trial with all modules switched on, and no credit card is required. The trial does not convert into a paid subscription on its own — nothing is charged unless you actively check out.

We ask you to use the trial to confirm the platform fits your team, because it is the fairest point at which to decide.

7-day money-back guarantee

If you are not satisfied, you may request a full refund of your FIRST payment within 7 calendar days of that payment being received. We refund the full invoice amount, including VAT.

This applies once per organization, to the first paid invoice only. It covers any subscription term — monthly through 24 months.

After the 7-day window

Subscriptions are prepaid for the term you chose, so we do not refund a term that is already running, and we do not refund unused months on a pro-rata basis.

You can cancel at any time. Cancelling stops the next renewal, and your access continues normally until the end of the term you have already paid for.

How to request a refund

Email sales@kreativlo.com from the address registered to your organization, with your invoice number (it starts with KRV-INV-) and the organization name.

You do not need to give a reason. We may ask one question about what did not work, purely so we can fix it.

How long it takes

We confirm your request within 1 business day and submit the refund within 3 business days of that confirmation.

Funds are returned to the original payment method. How quickly they appear depends on your bank or e-wallet — typically within 7 to 14 business days for a bank transfer or virtual account, and sometimes one billing cycle for a card.

What is not refunded

Terms that have already run beyond the 7-day window, and renewal terms after the first paid invoice.

One-off implementation or onboarding services that have already been delivered.

Accounts suspended for a breach of our Terms of Service.

If something goes wrong on our side

This policy is a floor, not a ceiling. If a fault on our side stopped you using a module you paid for, contact us — we will make it right, whether that is a credit, an extension or a refund, regardless of the 7-day window.

Contact

PT KREATIV SYNC INTEGRA. Refund requests and questions: sales@kreativlo.com.